The main menu links for the Lightroom inSights and Pages for iPad blogs have been restored. Lightroom inSights provides tips and example files to support my Photoshop Lightroom 3: Visual QuickStart Guide. The Pages for iPad blog does the same for my Pages for iPad: Visual QuickStart Guide, which explains how to use Apple’s Pages application on your iPad.
Until Nov. 30, this blog and my waywest site had been hosted over at AT&T-Yahoo for at least eight years. That evening I lost access to the site and watched on my iPhone as all my email rolled off the screen and into the aether. Not a peep from either entity that the site was going black—and no email about it afterward.
Thanks to the bristling posts at Yahoo’s Facebook page, I discovered a few days later that about 30,000 former AT&T small business account holders like myself were in the same torpedoed boat. For those who depend on their sites for actual business, it couldn’t have happened at a worse time—the day after Black Friday.
Even in this chilly post-modern world, Yahoo’s non-response was stunning: phone calls to support went unanswered or (worse) simply went dead after 30+ minutes on hold. It took almost 10 days for Yahoo to post the tersest possible note about what happened. I never did get through on the phone.
Essentially the termination boiled down to our failure to see and consent to new boilerplate user terms. I’d gotten several emails beforehand about this new agreement, which I couldn’t find to sign. I called both AT&T and Yahoo twice to find out what I needed to do. In all four instances, I was told I was all set.
It wasn’t until later that I realized the reason I’d never seen this new agreement was because it only appeared when one signed into the Web Host panel. Not my email account but the web host account, which I never see because I use WordPress to run the site. So for not checking a box in a boilerplate form most of us never saw, Yahoo pulled the plug.
What became clear over the next four weeks of no service was that with an estimated 100 million customers, Yahoo didn’t care about a measly 30,000 customers left twisting in the wind.
For never explained reasons, they eventually restored our access—again without telling us. I discovered it only because I’d been habitually checking for my site and email every day for weeks. A couple of days after that, another terse note also was posted on Yahoo’s system status page. I don’t think they teach this in customer relations classes.
Of course, our service was not really restored, just “re-activated.” All the email sent to us over that lost month? Bounced. All the email aliases I’d set up for the account? No longer there.
I’ve spent weeks sorting through the wreckage, and have now moved my primary email elsewhere and have finally gotten this blog/website hosted on dynadot.com.
There remain some items to fix. For example, the menu links to my Lightroom and iPad books need to be fixed. But we’re close.
[Update: On March 10, I restored the blog links which involved adding new CNAME records at my host to point clicks to their respective TypePad locations. Someday, perhaps, I’ll consolidate everything here. But not a top priority.]
Jeff Carlson’s new book from Peachpit Press, The iPad for Photographers: Master the Newest Tool in Your Camera Bag, does a great job of rounding up tools and tips for how to make your iPad part of your field photo kit. And the eBook version, at $15.99, can go right onto your iPad.
If you consider the iPad just a photo-viewing device, think again. I use Lightroom, always shoot in raw format and depend on my iPad for my field-to-desktop workflow. Thankfully, we’ve come a long way from the embryonic days when the release of the iPad-camera connector was a big deal.
Btw, his web site keeps you up to speed once you’ve absorbed the book’s info. Jeff’s also published an eBook on using Photosmith, which shows you how to use that app to tag and organize your photos while you’re away from your desktop copy of Lightroom. After repeatedly hitting the wall with the app’s own chock-full-of-blind-spots documentation, I found this the best $4.99 I’ve spent on photography.